Family Portrait Fundraiser FAQs

Find answers to common questions about your Family Portrait Fundraiser session and ordering process below:

 

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Bookings & Cancellations

Session/booking fee:

Your session/booking fee is a direct donation to your service and is non-refundable, even if you’re unable to attend. 

 

Can I book more than one session?

Only book one session per family so everyone has the opportunity to join.

If you book two sessions, they’ll be treated separately (not combined) to ensure the service receives the full fundraising benefit.

 

How many people can attend?

Sessions can include 8 people total (including pets & grandparents) so everything run smoothly and stays on schedule. 

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What if I can’t make my session?

Reschedule or cancel via your confirmation email until 9am Thursday before the fundraiser.

Can’t make it? You can gift your session to another family and let your organiser know (waitlist may apply).

For same-day cancellations, the booking fee will be donated to Aver & Line.

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Can friends/family book a session even if they’re not part of the service?

Yes! Everyone’s welcome to join — it all helps your service’s fundraiser. Just share the link so they can book their session!

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Photography Sessions

During your session:

We capture our two beautiful, curated signature sets, + a few creative shots if time allows — giving you plenty to choose from!

If you have any photo requests, we’ll do our best to fit it in at the end of your session (time permitting).

 

What should we wear?

Choose comfortable, coordinated outfits — soft neutrals, denim, or blues work best.

Avoid high heels, bright colours, logos, or busy patterns, and skip sunglasses or hats. 

No outfit changes, please — these are express 20-minute sessions.

 

Can I bring pets?

Absolutely! 🐾 Pets are part of the family, and we love photographing them.

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What if it rains, gets windy, or too hot?

We’ll still go ahead! If the weather isn’t ideal, we’ll set up our portable studio indoors at the service.

You’ll receive a text on the morning of the fundraiser if the location changes.

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Viewing & Ordering

Do I have to choose and pay on the day?

Yes — selections and payments are made on the day to keep things running smoothly and ensure timely delivery.

 

Can I pay in instalments?

Yes! A $100 deposit is required on the day. All balances are due within 14 days.

Settle your balance by Tuesday after your fundraiser for free delivery to your service, or pay later (a $16 postage fee applies).

 

What are the prices and inclusions?

We keep things simple with three great-value packages, and printed images can be any photo you want:

Digital – $269

• Your fundraiser print (8x12”)

• Digital images

 

Classic – $309

• Three 8x12” prints

• Your fundraiser print (8x12”)

• Digital images

 

Premium – $399

• Three 8x12” prints

• Four 5x7” prints

• Your fundraiser print (8x12”)

• Digital images

• Two wooden magnets *

 

* Wooden magnets are custom-made by a separate supplier and posted separately to your home (see delivery & timeframes).

Individual prints start from $44, but packages offer more — including digital files (min 50) + Aver & Line donates a % of every package sale to your service!

 

How many digital images will I receive?

You’ll receive around 50+ images, with any blinks, duplicate or blurry shots removed.

 

Do you edit all photos?

Our fundraisers are designed as an express service, so we apply basic retouching only:

• Prints: colour correction and small touch-ups (e.g. dribbles or scratches)

• Digital images: colour correction and sharpening

• Advanced edits: such as head swaps, hair adjustments, or object removals — can be arranged for an additional fee per image. Please ask for a quote.

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Delivery & Timeframes

• Prints: delivered back to the service within 3 weeks

• Digital images: emailed via a Hightail download link within 3 weeks

• Premium wooden magnets: custom-made and posted separately to your home — no extra postage charge, but production and delivery takes a little longer

 

 

Christmas Delivery Period

If your fundraiser is held in December, we’ll do everything we can to get your photos to you before Christmas! 

While delivery times depend on Australia Post are outside our control, you can choose $16 home delivery (a small postage and handling fee applies) for the best chance of receiving prints sooner.

Digital images will reach your inbox before Christmas — perfect for gift printing!

 

 

 

 

If your question isn’t covered, please reach out to your organiser or email us at: contact@averandline.com.au
We’re always happy to help!