Fundraiser FAQs

 

Some commonly asked questions about our Fundraiser Photography Sessions and ordering process are answered below.

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Thank you for looking through our FAQ’s!
Hopefully we cover your question - if not, please contact us via email at: contact@averandline.com.au

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BOOKING MY SESSION:

 

What will my session fee be used for?
Your session fee will be paid to your centre/school. This is up to the centre/school with what they want to use the funds for. The session is non-refundable and a great contribution to your center/school. 

 

Can I book multiple sessions?

Ideally, no — we kindly ask you to be mindful of other families who want to book a session and only book a second session if it’s on behalf of someone else.

Grandparents, pets, and other family members are more than welcome to join your session! We’re efficient and experienced, so we’ll be able to capture a variety of beautiful photos and combinations for you within the 20 minutes.

If you do book two sessions, please note that they’ll be treated as separate bookings. We won’t combine two 20-minute sessions into a single 40-minute one. This helps ensure that the service receives the full benefit of the fundraiser, as they get a percentage of the sales made on the day too.

 

PHOTOGRAPHY:

 

What do I wear?

Choose clothing for your family that ensures everyone feels comfortable. We suggest coordinating tones and colors such as blues or neutral tones like grey, beige, and denim.

The key is to avoid clashes within the group by steering clear of bright colours or busy patterns/logos.

 

Can I bring my pet?

Absolutely! Pets are part of the family, and we love when they join in!

 

How many people can I bring to my session?

Please keep your session to a maximum of 8 people. 

This is to ensure that we get quality time with you and your family, get through all our variety of photos and avoid delays for families after you.

 

What happens if it rains?

In case of rain, we have a portable studio available to set up at the service, which our team will advise the morning of the fundraiser via text message. So the day will proceed as planned regardless of the weather conditions!

 

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VIEWING AND PURCHASING:

 

What is the pricing & inclusions?

We keep it very simple for you on the day with our 3 amazing value packages; 

• Digital $259

• Classic $299

• Premium $399

Each package includes digital images from your session; the only difference is the number of prints you receive and the sizes! 

Trust us, your images on the day will help you decide if you wish to have more =) 

 

Do I have to view my photos and pay on the day? 

Yes you do. We offer this as an express boutique service, and to ensure that our time frames are honored, we do require payment on the day and you select your fundraiser image and chosen package.

 

Do you offer part payments? 

Yes, we do! A minimum deposit of $100 is required on the day to secure your package.

If you finalise your balance by the Tuesday following your fundraiser date, we can include your images in the original order, saving you the additional $15 postage fee.

However, if you pay after that Tuesday, a $15 postage fee will apply, as your images will need to be posted to your home and won’t qualify for the batch delivery to the service. The remaining balance is due within 14 days of the fundraiser date.

 

How many images will I get with the digital collections?

We will include a minimum of 50 images (depending on your session), in your digitals, which will include all the tagged images during your viewing. 

We simply remove the images with eyes closed, out of focus images and alike. 

 

Will you edit every photo? 

We do minor adjustments such as color correction, removing dribbles and scratches to your prints.

Your digital files will have a small amount of adjustments done such as color corrections.

 

 

DELIVERY AND TIME FRAMES:

 

When will I receive my photos? 

All prints will return to the service within 3 weeks. Your digital images will be sent to you via a direct download to your email within 3 weeks also.

For any families that purchase a Premium Package - your magnets will be posted to your home address separately. This is because they are custom created specifically for you through a partner of ours. 

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ADDITIONAL QNS:

 

What if I can't make my session? Can I get a refund of my $30?

Each $30 booking fee is 100% donated back to the service as part of their fundraising efforts, so all booking fees are non-refundable.

However, you can offer your session to someone else! Please notify your fundraising organiser or the service, as they may have someone on a waitlist.

 

You can change or cancel your booking through your confirmation email up to 3 days before the fundraiser. If you can’t make it on the day, please let your organiser know directly. We don’t check emails over the weekend, so our team might still call to confirm your attendance, even if you’ve emailed us directly.